Name: Hotel Saturnia
Address: S. Marco 2398, Venezia, Veneto, 30124, IT
Telephone: +39 041 5208377
Price range: 137 € - 290 €
Rating: 4.5

Question 1

How far is the hotel from St Mark’s Square?

Accepted Answer

The Hotel Saturnia & International is just 250 metres from St Mark’s Square, in the heart of Venice’s historic centre. The square is less than a 5-minute walk away.

Question 2

How do I get to the hotel from Venice Marco Polo Airport?

Accepted Answer

From Venice Marco Polo Airport, the most convenient way to reach the Hotel Saturnia is undoubtedly by water taxi, which takes you directly to the rear of the hotel, to the so-called ‘water gate’ which leads onto the canal. Another option is the Alilaguna shuttle, a public service connecting the airport with the historic centre. Hotel Saturnia is just a few minutes’ walk from the two stops at San Marco (Alilaguna blue line) and Giglio (Alilaguna orange line). Our concierge will be happy to suggest the best option for your needs and arrange your transfer before your arrival.

Question 3

How do I get to the hotel from Santa Lucia railway Station?

Accepted Answer

From Santa Lucia Station, you can reach the hotel by private water taxi or by taking the ACTV vaporetto (line 1 or line 2). The nearest stops are Santa Maria del Giglio and San Marco Vallaresso. Our concierge is on hand to provide detailed directions or arrange a private transfer

Question 4

Where are the closest ACTV vaporetto and/or Alilaguna stops?

Accepted Answer

The nearest vaporetto stops are: - Santa Maria del Giglio (ACTV public vaporetto stop – Line 1, and Alilaguna from Marco Polo Airport – orange line) - San Marco Vallaresso (ACTV public waterbus stop, Line 2) - San Marco Giardinetti (Alilaguna stop from Marco Polo Airport, blue line) These stops allow you to easily reach the hotel by public transport from the railway station, Piazzale Roma and the airport. They are just a few minutes’ walk away from us, with just one small bridge to cross.

Question 5

What attractions are within walking distance of the hotel?

Accepted Answer

Thanks to its location in the heart of Venice’s historic centre, the Hotel Saturnia & International is within walking distance of some of the city’s most famous attractions. Just 250 metres away are St Mark’s Square, St Mark’s Basilica, the Bell Tower, the Doge’s Palace and the Bridge of Sighs. About 150 metres from the hotel is the Teatro La Fenice, one of the world’s most prestigious opera houses. A short walk also takes you to the Rialto Bridge, the Scala Contarini del Bovolo, the Gallerie dell’Accademia, the Peggy Guggenheim Collection and the Royal Gardens. Just outside the hotel is Calle Larga XXII Marzo, one of Venice’s most exclusive shopping streets, featuring boutiques of leading Italian and international fashion brands. The hotel’s central location allows you to explore Venice without using public transport, fully immersing yourself in the city’s unique atmosphere amongst its narrow streets, squares and canals.

Question 6

Why choose a hotel near St Mark’s Square?

Accepted Answer

St Mark’s Square is the heart of Venice, and staying nearby allows you to experience the city in the most convenient and authentic way. The main attractions, such as St Mark’s Basilica, the Doge’s Palace, the Bridge of Sighs and La Fenice Theatre, are just a few minutes’ walk away, as are numerous restaurants, historic cafés and boutiques. Staying near St Mark’s Square also means having easy access to vaporetto stops and water taxis, making it easier to travel to and from the airport, the railway station and the other islands in the lagoon. The Hotel Saturnia & International is located just 250 metres from the square, in a central yet quiet location, ideal for exploring Venice on foot and returning to the hotel in just a few minutes after a day of sightseeing or an evening out on the town.

Question 7

What are the best shopping streets in Venice?

Accepted Answer

Calle Larga XXII Marzo is considered one of Venice’s most prestigious luxury shopping streets. Located just a short walk from St Mark’s Square, it is home to boutiques of leading Italian and international fashion brands, including Armani, Gucci, Chanel, René Caovilla, Dolce & Gabbana, Saint Laurent and Brunello Cucinelli. The Hotel Saturnia & International is situated right in this elegant part of the historic centre.

Question 8

Check-in and check-out times?

Accepted Answer

We ensure that your room will be ready for you from 3:00 pm onward. You will be asked for a valid ID at check-in. Check-out by 12 noon.

Question 9

Can I leave my luggage before check-in and after check-out?

Accepted Answer

Yes, of course. We have a free luggage storage facility for our guests.

Question 10

Does the Hotel Saturnia & International overlook the Grand Canal?

Accepted Answer

No, it overlooks a small canal, the Rio delle Veste. The hotel's "water gate", the traditional water access, is on this canal. The main facade, on the other hand, overlooks the spacious Calle Larga XXII Marzo.

Question 11

How large are the rooms?

Accepted Answer

The hotel offers rooms ranging in size from 12 to 40 square meters, depending on the type.

Question 12

Does the hotel have an elevator?

Accepted Answer

The Saturnia is equipped with three elevators that guarantee our guests access to all hotel areas.

Question 13

Who owns the Hotel Saturnia & International?

Accepted Answer

The hotel has been owned by the Serandrei family since 1908.

Question 14

How do I use the room phone?

Accepted Answer

Simply press zero before dialing any number, even international.

Question 15

What is the recommended temperature in air-conditioned rooms during the summer?

Accepted Answer

To ensure maximum comfort, many experts recommend keeping the temperature in air-conditioned rooms between 24°C and 26°C during the summer. It is also advisable that the difference between the indoor and outdoor temperatures does not exceed 6°C, so as to limit temperature fluctuations and create a pleasant environment.

Question 16

Can I adjust the temperature in my room?

Accepted Answer

Yes. The room thermostat allows you to adjust the temperature by ±2°C from the preset setting. If you would like a different temperature or have any special requirements, our reception staff will be happy to help you

Question 17

Is breakfast included in the rate?

Accepted Answer

Yes. All rates include a generous buffet breakfast with sweet and savoury options, fresh produce and choices to suit various dietary requirements.

Question 18

What time is breakfast served?

Accepted Answer

Breakfast is served between 7:00 am and 10:30 am in the Il Cortile room on the ground floor of the hotel. If you are departing before this time, simply make arrangements with our staff.

Question 19

Are vegetarian, vegan or gluten-free options available at the breakfast buffet?

Accepted Answer

Yes, a selection of vegetarian, vegan and gluten-free options is available. Our staff, who are always on hand in the dining room, will be happy to assist with any requests (for specific requirements, please contact us before arrival).

Question 20

Do you offer half-board?

Accepted Answer

The Hotel Saturnia & International does not offer a half-board rate. However, you can add the “Dinner at La Caravella Restaurant” service to your booking; the cost of this is added to the selected room rate. This way, you can round off your stay with breakfast and dinner, enjoy a culinary experience and benefit from a package equivalent to half-board. For prices and details, click on the "Book" button or contact us.

Question 21

How can I reserve a table at a restaurant?

Accepted Answer

Our hotel staff is at your service and will be delighted to book your preferred restaurant for you.

Question 22

Can I book a private water taxi through the hotel?

Accepted Answer

Yes, of course. Our concierge is available to help with bookings for private water taxis. Thanks to the water access point, you can easily arrive at and depart from our hotel (whether at high or low tide, the nearest landing stage is just a short walk away).

Question 23

I’m driving to Venice. Do you have a parking lot?

Accepted Answer

Venice can be reached by car only up to Piazzale Roma, as vehicle traffic is prohibited in the city center. Piazzale Roma offers several parking options, but we recommend reserving a spot in advance at either Autorimessa Comunale or Garage San Marco. We have a slight discount at Garage San Marco, depending on the season. Ask for the voucher when checking out.

Question 24

Why should I book my stay on this site?

Accepted Answer

We ensure the best rate Changes or cancellations are easier You always have direct and privileged contact with the hotel You can take advantage of special deals and rates Register and access the club area to enjoy exclusive offers tailored just for you.

Question 25

I'm traveling with children. Should I include them in the search? Do they pay for the stay?

Accepted Answer

Children aged 0 to 9 years stay free of charge in some room types, with an additional third bed. However, it is important to include them in your search in order to display only those accommodations that are actually available and suitable for the real number of guests. Otherwise, suitable options may not appear or you may book a room that cannot accommodate everyone.

Question 26

Does the hotel offer free Wi-Fi?

Accepted Answer

Yes, free Wi-Fi is available in all rooms and in the common areas.

Question 27

Are pets allowed?

Accepted Answer

Yes, our hotel is pet-friendly. Please request your free welcome pet kit when booking.

Question 28

Is there a charge for using the gym?

Accepted Answer

No, access to the gym is free of charge.

Question 29

Is there a charge for using the wellness area?

Accepted Answer

Access to the wellness area, which includes a Turkish bath and a Jacuzzi mini pool, is available by reservation and requires a small additional fee to ensure privacy, tranquillity and an exclusive experience.

Question 30

Do I need to pay the Access Fee to visit Venice?

Accepted Answer

Our guests do NOT pay the Access Fee to visit Venice, but you must register on the portal to obtain the exemption. For further information, please read the article in the ‘Magazine’ section.

Question 31

When is the best time to visit Venice?

Accepted Answer

Venice can be visited all year round, and each season offers a different atmosphere. Spring (April to June) and autumn (September to November) are generally considered the best times to visit, thanks to the mild climate, pleasant days and ideal light for strolling through the narrow streets and along the canals. Summer is ideal for those who want to make the most of the long days and the packed calendar of events, whilst winter is perfect for those seeking a more relaxed pace and a more authentic atmosphere. If, on the other hand, you want to experience the city at its most iconic, the Carnival and the Christmas festive season offer a unique and particularly lively experience. Staying in the historic centre, just a short walk from St Mark’s Square, you can experience Venice in every season, taking advantage of the proximity to the main attractions and discovering the city even at its most evocative times, early in the morning or after sunset.

Question 32

Cancellation policy

Accepted Answer

You can cancel free of charge until noon two days before your arrival date. In the event of a late cancellation, you will be charged 100% of the stay, with a minimum fee equivalent to one night's stay, even if the booking is for only one night. In case of a no-show, the total amount of the stay will be charged, but the room will remain available until 7:00 am the day after the first night. In the event that the guest arrives for any subsequent nights. If you do not contact us or arrive within the specified time, the room will be made available for other bookings, and the total amount will be charged.

Question 33

Partial cancellations

Accepted Answer

For partial cancellations that shorten your stay, the total cost of the original reservation will still be charged, in addition to any cancellation terms specified.

Question 34

Credit card charge

Accepted Answer

The 100% charge for the stay is made on the credit card provided at the time of booking four days before the arrival date.

Question 35

Cancellation policy

Accepted Answer

Early booking includes free cancellation without penalty up to 5 days before the day of arrival (midnight). In the event of a late cancellation, you will be charged 100% of the stay, with a minimum fee equivalent to one night's stay, even if the booking is for only one night. In case of a no-show, the total amount of the stay will be charged, but the room will be held until 7:00 am the day after the first night. In the event that the guest arrives for any subsequent nights. If you do not contact us or arrive within the specified time, the room will be made available for other bookings, and the total amount will be charged.

Question 36

Partial cancellations

Accepted Answer

Partial cancellations, in addition to the cancellation terms dictated by your reservation, which may reduce your stay, will be charged in full.

Question 37

Credit card charge

Accepted Answer

The 100% charge for the stay is made on the credit card provided at the time of booking four days before the arrival date.

Question 38

Cancellation policy

Accepted Answer

This special rate reservation cannot be canceled and requires immediate full payment. The only exception is in the case of death (please refer to our refund policy for details). In case no-show, the total amount of the stay will be charged, but the room will be held until 7:00 am the day after the first night in the event that the guest arrives for any subsequent nights. If you do not contact us or arrive within the specified time, the room will be made available for other bookings.

Question 39

Notes

Accepted Answer

Bookings of more than 3 rooms or exceeding 4 nights are not considered individual reservations and may be subject to different cancellation policies than those mentioned above.

Question 40

Refund Policy

Accepted Answer

A full refund is only granted in the event of the guest’s death. Please follow the procedure outlined below: You must contact us exclusively by email to inform us of the occurrence, even if outside the deadlines, no later than noon on the day following the scheduled arrival. If not provided at the same time, you must submit the death certificate no later than 5 days from the scheduled arrival date, by noon. We will refund the full amount. We will accept death certificates in the following European languages: Italian, English, Spanish, French, German. For other languages, a sworn translation must be obtained from the Italian consulate in the country of origin and sent to us within 45 days of the scheduled arrival date.

Question 41

Children's Policies / Room Occupancy

Accepted Answer

Children aged between 0 and 9 years stay free of charge in some room types, with an additional third bed. It is compulsory to indicate their presence in the search form when booking, even if there is no extra charge for their stay. This allows the system to only show rooms that are actually available and compatible with the actual number of guests. Without this information, the hotel cannot guarantee the availability of suitable accommodation on arrival.

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